Mission and History of Happy Family Store

Mission

Happy Family Store is committed to transforming the way communities access and manage their medications. Our mission goes beyond simply dispensing drugs; we aim to integrate pharmaceutical care into the everyday lives of our customers, making healthcare more personalized, convenient, and proactive. We strive to build a trusted relationship with each customer, providing expert guidance, innovative solutions, and unwavering support. By leveraging technology and a customer-centric approach, we ensure that every individual receives the care and attention they deserve, promoting better health outcomes and a higher quality of life.

History

Happy Family Pharmacy’s history is rooted in a long-standing commitment to serving Santa Clara County’s community. Comprised of two non-profit entities—Family Pharmacy Network and Family Care Corporation—both organizations have been pivotal in delivering healthcare services for over four decades.

Founding and Early Development

• 1970s: Family Pharmacy Network and Family Care Corporation were established as separate non-profit organizations with a shared vision to provide comprehensive healthcare services to underserved populations in San Jose, CA.
• Unified Governance: Despite operating independently, both organizations have always been governed by a unified Board of Directors to ensure strategic alignment and resource efficiency across both primary and behavioral health services.

Expansion and Service Diversification

• 1980s-1990s: The organizations expanded significantly, opening several clinic locations across Santa Clara County, thereby increasing healthcare access for more residents.
• Enhanced Services: During this period, Family Pharmacy Network expanded its primary care offerings, including pediatric care, women’s health, and chronic disease management. Concurrently, Family Care Corporation developed comprehensive behavioral health programs, including substance abuse treatment and family counseling.

Technological and Service Advancements

• 2000s: With the turn of the millennium, Family Pharmacy invested in technological advancements through Project Millennium—a $10 million initiative that upgraded clinical computer systems, improving access to information and incorporating vital safety features.
• Telehealth Services: Recognizing the importance of remote healthcare, Family Pharmacy began integrating telehealth services to make healthcare more accessible for patients unable to visit clinics in person.

Community Involvement and Quality Improvement

• 2010s: Strengthening community engagement, HFS formed strategic partnerships with local organizations to better meet the health needs of Santa Clara County residents. These partnerships have been essential in extending service reach and providing a holistic approach to community health.
• Quality Initiatives: The organizations adopted a robust quality improvement model focused on achieving optimal medical outcomes and high patient satisfaction. Specialized teams, such as the Infection Control Team and the Medication Safety Improvement Committee, were established to prioritize patient safety.

Current Operations and Future Plans

• Present Day: Today, HFS operates seven sites across Santa Clara County, offering a comprehensive range of primary and behavioral health services. The organization continues to expand its services and improve accessibility through the development of new clinic locations and the enhancement of telehealth offerings.
• Vision for the Future: Family pharmacy aims to remain at the forefront of healthcare innovation, continuously adapting to the evolving needs of the community. Future plans include further expanding service offerings, embracing new technologies, and strengthening community partnerships to ensure the highest standards of care for all residents.